"My son and I are thrilled with our two new 110th Anniversary Fat Boy Lo and Heritage bikes we bought at American Harley. From the moment we walked into American we were made to feel welcomed, at home, and that we were their best customers. Phil spent a lot of time with us, listening to our needs and wants, and did everything possible to make our two new 110th Anniversary Harleys dream a reality. Where all the other dealers and salespeople were only interested in selling us bikes and accessories where they could make the most profit, American was interested in helping us buy our 110th Anniversary Harleys with all the options and everything we wanted. We truly appreciate how Phil sat with us discussing the bikes and options we wanted, the very fair valuations of our trade-ins, explaining everything there is to know about American Harleys almost 40 year history, taking us on the tour of the dealership and meeting some of the best people in the business. Fran couldnt have made us feel more comfortable going through the sales process, she is awesome. The time, effort, care and concern she put in to quickly locate and get our two new 110th Anniversary bikes, while answering all our questions and making our purchase as smooth as it was, was perfect. This is my fourth Harley and second for my son. Members of my employers 100 plus riders strong Motorcyclists Club highly recommended American saying; American Harley is the ONLY place you ever need to go, and now I know why. Id previously gone to other Harley dealers closer to my home. However, they never felt like home. Now for us there is no Harley dealership we are going to other than American. The hour plus ride will be even sweeter now knowing that at the end of the ride we and our bikes will be home at American Harley. Through the years Ive heard the phrase spoken at some other Harley dealerships regarding their: Maintaining the Integrity of the Bar and Shield. In my opinion, they've fallen short. Integrity in the context of ethics; the business ethics of Harley Davidson means honesty and truthfulness, accuracy of ones actions, and consistency of character. My son and I experienced that consistency of character between what Harley Davidson stands for and how Phil, Fran, Nick, John, Mike, and everyone at American Harley does business. That Harley character and consistency is exemplified in EVERYTHING American Harley does. Thank you for everything Phil, Fran and everyone at American Harley. You're simply THE BEST."
Paul - - Medway, MA