Reviews

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  • Overall Rating:
    Ron Heese - City kirkman, IA
  • "I had a rear tire falure on I-495 and the bike wobbled wildly and finally got it to the side of the road but dropped it. My Ultra Classic had some damage and needed a rear tire and based on a recomndation from a super nice guy at that helped us out on the highway, we had the bike towed to American. They not only had the tire I needed but gave me ice packs for my wife's ankle. The service Manager Bryan Mannila handled the repair in a super fast and professional way, we were on the road in about two hours.... yes two hours! John in service changed out the tire and fixed a few things, and gave it a 5 mile road test to be sure everything was working the way it should. Outstanding Customer Service, friendly employees, professional mechanics, is what you will find here, you can't go wrong."

    Overall Rating:
    Bob Pacheco
  • "My dealership recommend you -- boy, they were way off! I'll recommend that they don't recommend your shop."

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    Victor Marsh - Tampa, FL
  • "I got a flat rear tire on my 2019 Street Glide Special 2 days before going on a vacation. I called 2 dealers closer to me who couldn't take the bike in for two weeks. I called American and they picked up at 11:00am and returned the bike at 3:30pm with a new new tire. There customer service, attitude and super quick performance saved my vacation! I would highly recommend this family run and very friendly Harley dealer!"

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    Chuck Hodian - Acton, MA
  • "Being a Psychiatric Nurse, I don’t fit the worlds view of a HD Stereotype! People are usually in shock when they find out the I ride. From the first day that I walked thru the doors of American Harley Davidson, I was treated like family. I felt as a customer that I was important and never felt belittled when I asked a simple question on how to do a simple repair or proper name for a part as I have been in larger dealerships. Everyone at the dealership is the same, always going above and beyond to help you. Even during COVID-19, they met you at the dealership when you needed a part, still with contact precautions, but they made it happen. American Harley Davidson will always be my go to dealership. Thank you so much American for being a true HD dealership model."

    Overall Rating:
    David Olen - Holden, MA
  • "While travelling through New England from Georgia, we had an oil leak on the bike. Another rider saw us on the side of the road and put us in touch with American Harley. In less than three hours, they picked us up off the road and brought us to the shop, replaced the oil sending unit on the bike and had us back on the road....and did not charge us an arm and leg. Very great service from very good people. The entire team at American Harley is top notch. I can not say enough good things about these people or the service they provided for me and my wife!!"

    Overall Rating:
    Michael Brown - Resaca, GA
  • "I can't say enough good things about this dealership. It is the most pleasant buying experience I have ever had when purchasing a motorcycle. I was treated like a king the moment I walked in the door. No pressure sales, and answers to questions were handled immediately. Service squeezed me in the next day to install crash bars on my purchase. What a great group of folks. I'm so happy with my new heritage classic. I was able to take it off the show room floor and drive it before I purchased it, no strings attached. The dealership is clean, well laid out, and the coffee was worth the trip :). This is THE place to go for sales or service. I know this is my new home. Thanks folks!"

    Overall Rating:
    Howard Miller - MA
  • "Been doing business here for over 30 years. The best folks you can find. Sales, (bought several bikes here) service is great. They always do their best to get you in. Parts folks are extremely knowledgeable and if they don’t have it they can find it for you. As long as I’m riding they’re my dealers"

    Overall Rating:
    Tom Boland - MA
  • "I got a used bike, and it looks and rides like a new one. Love my Harley, and my sales person"

    Overall Rating:
    Chales Wlliams - Chales, LA
  • "We had been searching for a set of shocks for our 1998 Harley Road King Classic. We called dealership after dealership, and finally found American Harley Davidson in Leominster, MA. John Zajac, Assistant Parts Manager was fantastic, and deserves recognition for his "top-notch" performance. He actually found the part we needed, placed it on hold, and promised to meet us in the morning. He did not even want a deposit! We drove from Gloucester, MA and sure enough, the transaction went so smoothly and better than expected. We are so impressed with this dealership that the 1.5 hour drive one way is well worth, and we will be back. John is an exceptional employee, and we also enjoyed his coworker, Chris Plewinski. It was a pleasure to do business with two exceptional individuals. Both were extremely knowledgeable, and obviously just love what they are doing. Thumbs up to this dealership!"

    Overall Rating:
    jane fox dobson - Gloucester, MA
  • "We had been searching for a set of shocks for our 1998 Harley Road King Classic. We called dealership after dealership, and finally found American Harley Davidson in Leominster, MA. John Zajac, Assistant Parts Manager was fantastic, and deserves recognition for his "top-notch" performance. He actually found the part we needed, placed it on hold, and promised to meet us in the morning. He did not even want a deposit! We drove from Gloucester, MA and sure enough, the transaction went so smoothly and better than expected. We are so impressed with this dealership that the 1.5 hour drive one way is well worth, and we will be back. John is an exceptional employee, and we also enjoyed his coworker, Chris Plewinski. It was a pleasure to do business with two exceptional individuals. Both were extremely knowledgeable, and obviously just love what they are doing. Thumbs up to this dealership!"

    Overall Rating:
    jane fox dobson - Gloucester, MA
  • Overall Rating:
    Thomas Mertens - Woodbury
  • "Have done business with American Harley for 5 years and never once unhappy. For service and parts I will only do business here."

    Overall Rating:
    Phil Richardson
  • "American HD has survived many decades, for one reason. Phil’s interest is in getting you on a Harley, and taking care of you and your purchase. Most dealers are mainly in it for the money, building glamorous mega-dealerships, which you get to pay for. Keeping his overhead reasonable, he helps more enthusiasts get on 2 wheels, including me! Thank you, Phil, Marlene, and crew!"

    Overall Rating:
    Eric Jordan - Melrose, MA
  • "My total experience was awesome from walking in the door to delivery of my bike.The staff was professional and went well out of their way to help with all that was needed.I will defiantly be back for all services and any accessories i need.word of mouth goes a long way and they have word,would recommend to all to visit here for what they need."

    Overall Rating:
    paul marshall - north attleboro, MA
  • "Honesty and respect is something these days is hard to find. In this day of high pressure sales along with pushy employees is something you won't get at American HD. Instead you will find a much welcomed hands on and one on one dealership. They have a great parts department that will go the extra mile to help you find the part or accessory you need. Their service department and their techs make the time to explain what your bike needs and doesn't push unnecessary work. This is an Old School dealership and is very hard to find. The owner and employees have a lot of pride in their dealership but mostly respect for the person walking in the door."

    Overall Rating:
    James Pearce - Fitchburg, MA
  • "I moved to Mass on a Saturday night... Sunday was at the dealership, they had the same Springer classic I bought while in the Army.. easiest purchase ever! Amazing owner and staff!!!!"

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    Tommy Toomey - Leominster, MA
  • "This is our third bike and it wont be our last. We do all of our business at American Harley. We buy all of our parts from john, Khrispy does the Warranty work, I get my wife's bike and mine service with Steve and Stephanie our Sales girly who gets you the fairest deal out there, but the best is seeing Phil and Marlene and how great they make us feel. There is no bull when buying bikes from American Harley they are the fairest Harley dealer around . We say Thank You and have a great Holiday Season with the family. Love always Artie and Barbie Boyden and thanks again"

    Overall Rating:
    artie an barbie boyden - billerica, MA
  • "Wanted to say thanks to everyone at American. Dropped of my low rider for a 1k service and a malfunctioning horn. Had to order parts for the horn but they gave me the bike back to be able to keep riding while part was ordered. Brought bike back at my convenience for horn but found there was another problem. All the guys in service bent over backwards to fix it while I was there unfortunately time ran out for the day. They kept the bike and worked on it first thing the next day where after a short time they found the problem, made the repair and notified me that it was ready to be picked up. From the very first time I walked in the door I was made to feel like they were all my new best friends. Sales, parts, service, clothing and everyone else are the best at what they do. Will keep coming back. Keep up the great work. Thanks for all your help."

    Overall Rating:
    Jim Hill - Upton, MA
  • "Dont you hate it when you walk into a Harley dealer and the sales staff is on you like seeds on a strawberry? That is NOT how it is at American HD. You can walk in and look around without being attacked. It's kind of nice. If you want help, they are there to help you and make buying a bike easy peasy. I've been in 6 or 8 times thinking about upgrading and no one bothered me. They just let me look around. Then when I decided to buy, i walked in, sat down and told them what I wanted to do. In no time we had worked out a deal that worked for everyone and I bought a new bike. That is how it is supposed to be."

    Overall Rating:
    Anonymous
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